FAQ

When will I receive my order?

Estimated packing, shipping, and delivery to your address takes 1-2 weeks or sooner, depending on the location of the customer. If specified as a pre-order, please allow 4-5 weeks processing time for orders to complete. After placing an order, you will receive full tracking information via email and/or SMS text. 

When will I receive my tracking number? 

Once purchased, a tracking number will automatically be sent to you within 5-7 days. However, if you purchase a pre-ordered item, you will receive a tracking number via email and/or SMS text within 4-5 weeks or sooner after purchase. You can also check tracking here.

We are not liable for lost or missing packages once tracking shows it has been shipped. If you never receive your order, but the tracking shows it has been delivered, check with the shipping provider, neighbors, or post office before reaching out to our email at:

silotarians@gmail.com

Do you ship internationally?

Yes, however shipping prices may vary depending on location.

Do you provide free shipping?

 

Depending on your location, you can receive free standard shipping on orders over $70.00. Eligible customers must select Standard Shipping during checkout in order to receive benefits. If you choose another shipping options, additional charges will apply. We reserve the right to modify or cancel this promotion at any given time.

What is the return policy?

All sales are final. If you would like to inquire about a return, please contact our email silotarians@gmail.com

Refunds

Refunds for double orders or for any other reason take 5-10 days to process depending on your bank.

Frequent Checkout Errors

Credit cards may be declined for many reasons. A common issue you may face is sometimes the billing address is NOT the same as the billing address on the order you are trying to enter. Make sure your credit card number and the CVV are correct.